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Terms & Conditions

Terms & Conditions


By booking a service or placing an order on JeiMonroe.com, you agree to the following terms and conditions.

PRODUCTS
All product sales are final sale. For exchanges or problems with your order, please contact us to submit an Exchange Request. Requests must be submitted within 5 days of delivery and are subject to return of the original product. Shipping for exchanges is not provided. To ensure the highest quality, we recommend contacting us at hello@jeimonroe.com with any questions before placing an order.

Processing: Please allow up to 5 business days for processing and fulfillment before your order ships.

Shipping: All orders are shipped via USPS First-Class Mail. Please allow 3 to 8 business days to receive your order once it has shipped. Tracking information will be provided via email once your order has left our warehouse. Please note, tracking information can take up to 48 hours to be updated after the order is shipped.

 

SESSIONS AND COURSES
Please note that all sessions and courses are non-refundable once services have been rendered. Live sessions are allowed a one-time courtesy reschedule. We recommend you contact us with any questions prior to booking any sessions or courses. 
 

BRAND/BUSINESS CONSULTS
All brand and/or business consults are non-refundable once services have been rendered. We recommend you contact us with any questions prior to booking your consult.
 

BRAND COLLABORATIONS/SPEAKING ENGAGEMENTS
All brand collaborations are bound to the terms and agreements of individual contract. 
 

SPEAKING ENGAGEMENTS
A deposit is required for all speaking engagement bookings to be confirmed. Cancellation requests for deposit refunds by the client must be made in writing no less than 30 days prior to the booked event date. All cancellation requests received less than 30 days prior to the booked event date are non-refundable.


WE VALUE YOUR FEEDBACK!
Your satisfaction is still our highest priority. We pride ourselves on providing great services, products, as well as valuable and actionable content for all sessions and courses. If you've had a great experience with a product or service, we'd love to hear about it! If for any reason you are not completely satisfied with any products or services, we welcome your feedback! Please email hello@jeimonroe.com with your feedback so that we may feature your experience and/or help us to better improve future experiences.